Code of Ethics

Desmond Canada must adopt a code of ethics for its administrators, partners, team members that specifies the practices and behaviors expected towards its clients. This code of ethics must minimally address the following elements:
1- The right of customers and their families to be treated with respect and courtesy
2- Client's right to information, transparency, and confidentiality.
3- Prohibiting the operator, staff, volunteers or others who work at the residence from accepting donations from residents or bequests made at the time they lived in the residence or from approaching residents with any form of financial or other solicitation.

   The individuals listed in the first paragraph must agree, in writing, to abide by the code of ethics.
Desmond Canada is responsible for enforcing the code of ethics on its premises.
Desmond Canada must post, visibly and in an accessible location, the code of ethics.

Respect

  • Desmond Canada, its team members and partners must treat customers with respect, courtesy, fairness and understanding.

  • Every member of the team must be polite to the customer at all times and call him or her by name, using the terms "sir", "madam" or "miss", unless the customer expresses the wish to be addressed by first name.

  • Team members must dress appropriately and decently.

Integrity and honesty

  • Desmond Canada is committed to acting with integrity and honesty in all its professional interactions, avoiding any misleading or fraudulent behavior. Compliance with Laws and Regulations

  • Desmond Canada is committed to complying with all applicable laws and regulations in the field of immigration and placement, ensuring ethical and legal conduct.

The right to information and transparency

  • The team must provide the customer with access to his or her file and the explanations needed to understand each step.

  • Staff must facilitate the resident’s right to obtain information, support or assistance from relatives of the resident or any person the resident may choose.




The Right to Privacy

  • All information related to residents should be treated confidentially.

  • Team members must not, under any circumstances, give out information about customers' private lives outside work-related needs.

  • Each member of Desmond Canada must be discreet about the confidences he or she receives and, under no circumstances, must they divulge the contents to anyone.

Discretion

  • Members of the Desmond Canada team must exercise the utmost discretion with regard to their customers and, under no circumstances, must they express complaints in their presence or out loud.

  • Desmond Canada team members must avoid personal conversations, as well as confidences about family or financial difficulties, work-related problems or internal management issues.

Donations and financial solicitations

Desmond Canada, its team members, partners or any other person working in connection with Desmond Canada has no right to accept donations or any form of financial solicitation from clients without written authorization from Desmond Canada.

Responsibility of the Client

  • The customer is obliged to behave, at all times, with respect for personal rights, the property of others, and the usual rules of civility and politeness.

  • Desmond Canada will be obliged to refuse to work with customers who demonstrate abusive, discriminatory and/or harassing behaviour towards members of its team.

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